Favorite Quote
'When one door closes, another door opens; but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us."
- Alexander Graham Bell -
Experience
Optum Care
CLINICAL TRAINING SPECIALIST
May 2019 - Present
Morgantown, WV
-
Develop and implement a subject based curriculum that emphasizes all training objectives while supporting a variety of learning styles and modalities.
-
Partner with other subject matter experts to create clinical workflows, tip sheets, and other job aids that support the delivery of high-quality patient care.
-
Create learning experiences that help employees excel through virtual instruction, classroom training, and skills coaching.
-
Utilize digital training tools such as Microsoft Teams, Microsoft PowerPoint, and other LMS applications to create an energetic training atmosphere that promotes participant collaboration and a positive environment for learning.
-
Work closely with system analysts, software developers, and key stakeholders to gain expertise in Epic, Athena, and Amwell systems, allowing me the opportunity to become a subject matter expert for all EMR platforms in operation.
-
Serve as an Epic Credentialed trainer for three different disciplines within the OVC platform, providing end-user training and system support for over 300 clinical staff, physicians, and advanced care practitioners.
-
Coordinate and conduct personalized practice sessions and customization labs with OVC providers to ensure comprehension of both clinical requirements and EMR system capabilities.
-
Support Go-live implementation efforts for Epic, Athena, and Amwell EMR Systems, providing elbow support for physicians, advanced care practitioners, and OVC clinical staff.
-
Review performance analytics, Epic Signal data and other key performance indicators to quickly identify performance issues, and then create an individualized remediation strategy based on the ADDIE Model of Learning.
-
Led, mentored, and supported a team of eight associate trainers in the completion of tasks, delivery of team goals, and the pursuit of their own professional objectives.
Podcast Radio America
OWNER AND PODCAST DEVELOPER
August 2006 - May 2019
Colorado Springs, CO
-
Collaborated with business owners, professional educators, and community leaders to develop podcasting programs that distributed information to a more diverse and targeted audience.
-
Partnered with local media outlets to produce podcast forums that give participants the opportunity to debate issues, engage with community leaders and discuss news topics beyond their headlines.
-
Analyzed campaign strategies and listener demographic data to create new editorial channels designed to increase audience growth while creating new opportunities for all partnering clients.
-
Led the podcast development team in the interviewing, recording, and editing of all podcasts while adhering to the highest level of production quality.
-
Created and distributed press releases, media advisories, and marketing materials that convey the desired message with the appropriate tone and voice.
-
Worked directly with all partnering clients to establish project scope, interaction guidelines and project timelines to ensure full delivery of all campaign objectives.
BH Media Group - The North Platte Telegraph
Advertising Momager
September 2017 - July 2018
North Platte, NE
-
Managed a team of twenty-two advertising representatives, digital marketing specialists, and
-
support analysts in a fast-paced goal-oriented environment.
-
Worked with publishers to develop new editorial channels designed to increase audience growth, while creating new opportunities for the advertising team.
-
Partnered with the editorial team to create a community section entitled “The Sunday Focus.” This multi-channeled project utilized print, multimedia, and various social media platforms to
-
distribute information to a more diverse and targeted audience.
-
Developed new analytical reporting standards customized to each campaign using Google
-
Analytics and other automated marketing software.
-
Analyzed and managed monthly, quarterly, and annual budgets, worked with cost center managers to develop strategies to maximize budget efficiencies.
-
Reviewed submitted payroll information and commission documentation to ensure accuracy and compliance to all compensation requirements.
WellSpan Health
EMERGENCY CLINICAL ASSISTANT AND CLINICAL TRAINING SUPPORT
January 2015 - September 2017
York, PA
-
Assisted medical staff with diagnostic and therapeutic procedures for both pediatric and adult patients.
-
developed a customized employee engagement program that combined multimedia components with other previously established communication tools.
-
Collaborated with physician specialists and unit educators to create virtual training programs designed to enhance clinician knowledge and improve the overall delivery of care.
-
Created a department specific virtual curriculum that helped facilitate the implementation of Epic EMR software throughout WellSpan Health.
-
Monitored and evaluated all areas of project performance including participation, budget, and time management.
-
Analyzed incoming data and prepared weekly project progression updates for all participating departments.
Biomat USA
MEDICA SUPERVISOR / TRAINER
July 2010 - January 2015
Harrisburg, PA - Colorado Springs, CO
-
Led a medical team of eighteen to ensure a consistent and unified approach to all regulatory guidelines.
-
Determined donor suitability through physical examinations and the review of available data.
-
Served as a Certified FTA trainer responsible for staff education, clinical competencies, and FDA regulatory compliance.
-
Coordinated and conducted all new hire orientation training for center medical staff in accordance with both FDA and company guidelines.
-
Developed and conducted monthly training programs for all medical staff members that focused on operational changes, quality improvement and regulatory adherence.
-
Partnered with the quality compliance team to ensure consistent adherence to all quality and compliance procedures.
-
Maintained detailed knowledge of State and Federal regulations, FDA approved SOP procedure manual, EMA, OSHA, CLIA, and all internal company requirements.
Professional Certifications and Education
Certifications
Pennsylvania Certified EMT Paramedic — Expires December 2025
American Heart Association Certified Healthcare Provider — Expires December 2025
American Heart Association Advanced Cardiac Life Support — Expires December 2024
American Heart Association Pediatric Advanced Life Support — Expires December 2024
FDA Certified Trainer: Biopharmaceutical — Obtained April 2012
Epic Credentialed Trainer: vCDO Urgent & Primary Care — Obtained August 2021
Epic Credentialed Trainer: vCDO Professional Billing — Obtained October 2021
Epic Credentialed Trainer: vCDO Behavioral Health — Obtained November 2021
Education